Shipping policy

SHIPPING POLICY

Order Processing:
Orders are processed within 1–3 business days, excluding weekends and holidays. Once your order is processed, you will receive a confirmation email with tracking information when available.

Custom & Made-to-Order Items:
Custom, personalized, or made-to-order items require additional production time and are typically processed within 10–14 business days before shipping. Production times may vary based on vendor availability and order volume.

Shipping Time:
After shipment, delivery typically takes 2–7 business days depending on your location and selected shipping method. Shipping times are estimates and not guaranteed.

Delays:
HVN NO.9 is not responsible for shipping delays caused by carriers, weather conditions, customs processing, or other circumstances beyond our control.

Shipping Costs:
Shipping costs are calculated at checkout and vary based on location and order size.

Incorrect Address:
Please ensure your shipping address is entered correctly. HVN NO.9 is not responsible for orders shipped to incorrectly provided addresses.